To minimize loss to the organization, the full-time hourly Call Center Collector will collect payments on assigned delinquent accounts by reviewing documentation and contacting customers via telephone and written correspondence, all while working remotely. Key responsibilities Collect payments on delinquent accounts by contacting customers and arranging repayment schedules Review account documentation to assess payment options and strategies Maintain accurate records of customer interactions and payment agreements Required qualifications High school diploma or equivalent Two to three years of experience in collections and/or customer service Good knowledge of loan collection policies, procedures, and fair debt collection practices Ability to organize and interpret information effectively Strong customer service and relations skills