This position is client facing and spends much of their time processing and managing customer orders and developing customer relationships. Negotiating and/ or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims; cooperation with production & material planning teams.
What You Can Look Forward to as DC Order Management Professional:
- Answer incoming customer phone calls and provide professional first-class sales support.
- Receive and process orders on behalf of customer in an efficient and accurate manner, as well as providing order status updates, monitoring customer orders, negotiate and adjust delivery dates with agreement of customers.
- Develop strong relationships with customers and demonstrate how we can add value to their business.
- Work with customer to meet customer service fill rate goals, maximize customer satisfaction.
- Proactively collaborate and communicate with the Key Account Management, Material Planning, and Operations to ensure sufficient quantities of product are available to meet customer demand.
- Actively work towards meeting KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreement) targets.
- Utilize available systems to prepare, analyze, and summarize results of customer demand patterns and fluctuations.
- Manage interface with customers and product engineering, product management, quality, materials, and warehouse employees to identify customer requirements and timing; also help coordinate new product introductions, engineering changes, and part number changes.
- Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and to support key customer account activity.
Your Profile as DC Order Management Professional:
- Undergraduate Degree or 2-3 years of experience in a help desk, service desk, call center or equivalent technical service management environment.
Microsoft Office proficiency - Ability to communicate effectively laterally and horizontally to internal and external business partners.
- Strong Work Ethic – Reliable, Dedicated, Prompt
- Strong Critical Thinking Skills – Ability to problem solve and utilize de-escalation techniques to improve customer satisfaction; Ability to recognize when issues need to be escalated in a timely manner
- SAP experience or another procurement/purchasing software Sales experience within a call center environment
ZF does not offer visa sponsorship for this role (e.g., H-1B, TN), and candidates must be authorized to work in the U.S. without requiring sponsorship by ZF now or in the future. This role also does not include any immigration-related support, including—but not limited to—being listed on government forms, providing documentation for work authorization, coordinating with universities, or participating in training plans or other procedures related to visa status (e.g., H-1B, TN, F-1 OPT/CPT, J-1, O-1, L-1, E-3, and any other status requiring employer sponsorship or immigration-related support). IF YOU REQUIRE ANY FORM OF VISA SPONSORSHIP OR ANY IMMIGRATION SUPPORT NOW OR IN THE FUTURE, PLEASE DO NOT APPLY.
What We Offer:
- A supportive collaborative team environment
- Annual Incentive Plan
- Paid Vacation
- 401k Plan
- Health Care Benefits
- Paid HolidaysSupportive Employee Groups and community outreach