Datacenter Operations Manager

Job Details:

Job Title: Manufacturing Support Lead – Information Technology Hosting Operations (Data Center Operation Lead)

Location: Summit West, New Jersey, USA

Duration: 3 Months

Work Mode: Onsite

Scope of Work:

• Manage day-to-day IT Hosting Operations and Manufacturing Data Center activities.
• Oversee data room operations, including physical access, server racks, structured cabling, labeling, hardware installation, and decommissioning.
• Ensure compliance with established data center standards and operational procedures.
• Act as the primary point of contact for major IT infrastructure incidents impacting manufacturing operations.
• Coordinate with external service providers and internal IT teams to ensure timely incident resolution.
• Manage Incident, Problem, Change, and CAPA processes.
• Perform Root Cause Analysis (RCA) and coordinate long-term corrective actions.
• Monitor service provider performance and ensure compliance with agreed Service Level Agreements (SLAs).
• Coordinate with Facilities teams regarding UPS, power distribution, cooling systems, and preventive maintenance.
• Participate in Change Advisory Board (CAB) meetings and coordinate infrastructure changes.
• Support infrastructure qualification, validation, and regulatory compliance activities, including GxP, FDA, and SOX requirements.
• Oversee virtualization, High Availability, and Disaster Recovery operations.
• Provide infrastructure and hosting support for manufacturing IT projects.

Required Skills & Qualifications:

• 10+ years of overall IT support or infrastructure experience.
• Minimum 5 years of hands-on Data Center Operations experience.
• Experience supporting pharmaceutical, biotechnology, or manufacturing environments.
• Strong knowledge of Data Center and Data Room management.
• Experience with server racks, cabling, hardware installation, and decommissioning.
• Knowledge of UPS, power systems, HVAC, and cooling infrastructure.
• Strong experience in Incident Management, Problem Management, RCA, and CAPA.
• Knowledge of ITIL framework and ServiceNow.
• Understanding of GxP, FDA, and SOX compliance requirements.
• Experience with VMware, virtualization, High Availability, and Disaster Recovery technologies.
• Excellent communication, stakeholder management, and service provider coordination skills.