- On-Site Posistion with home base in Chicago and travel as needed across 6-7 different data centers in Chicago + Suburbs. Candidates must be ok using own vehicle and being reimbursed for gas/mileage
- Permanent, full time posistion reporting to Senior Director of Infrastructure
- $130,000-150,000 base salary range depending on experience
- 6% match on 401K + 24 days PTO after accrual for 1st year
- Healthcare/Hospital experience preferred but not required
Responsibilities of primarily Data Center Operations and NOC Via a Managed Services engagement. The position will also be responsible for Logistics and inventory management for the entire infrastructure team.
Job Summary
The Data Center Manager is primarily responsible for ensuring that all activities carried out in the Data Center conform to Data Center procedures and industry’s best practice. The Manager will lead a team of engineers to carry out Data Center works as directed, this work could be project based, or tasks received via incident management or workflow management tools. In most cases the Manager will ensure that Change Control rules are followed, and the support documentation is appropriate and correct. The role will also be responsible for ensuring the Team is carrying out daily checks in their areas of responsibility, ensuring security access is maintained, managing third parties and ensuring all work activity is captured and updates entered the Data Center management tool, or into the workflow management/incident management tool, Service Now. The Data Center Team supports and executes all Data Center capacity management for cables and hardware on behalf of the Infrastructure Engineering team such that each item is recorded in a central database/spread sheet.
Job Responsibilities
- Lead and mentor a team of Data Center engineers, fostering a culture of collaboration and continuous learning.
- Adheres to a continuous improvement methodology for systems and services under their span of control.
- Manage, lead and support a team that is responsible for the following
- Installation, relocation and removal of Network, Server and Storage hardware to manufacturer standards and industry best practice.
- Repair of hardware to major component level (e.g. hard disk, NIC card, memory, physical servers, network hardware, etc.) as requested, across a broad range of vendor equipment.
- Cross connects, investigating and removal of any connectivity withing the Data Center space.
- Execution of all work to Data Center work process & procedure.
- Build, review and update all Data Center standard operating procedures, SOP.
- Manage the goods in/out process for your dedicated storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage.
- Receipt of damaged/failed hardware internally and replacement through Return Merchandise Authorization (RMA) process
- Carry out monthly audits of items in store and produce a report of all anomalies
- Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc.).
- Ensure that all records are updated following any installations, moves or changes
- Carry out daily housekeeping checks of the data halls and record their findings
- Control Data Center stocks (copper/fiber patch leads, patch panels, connectors etc.) and report appropriately.
Other Information
Required Job Qualifications:
- Bachelor's degree with a minimum of 10+ years relevant experience required.
- 4+ years’ experience Managing Data Center environments, preferably with some type of management experience over Data Center Engineers
- Local, onsite presence.
- Effective written and verbal communication at all levels
- Experience of hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards, with preference given to the following qualifications.
- Basic network knowledge and good experience of a broad range of IT hardware; HP, Dell, Ciena, Cisco, and Arista.
Preferred Job Qualifications:
- Pro-active and flexible with ability to work either as part of a team or as an individual
- Experience of working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes.
- Strong attention to detail
- Good experience using Microsoft Office and CRM databases
- Ability to prioritize effectively
- Ability to manage 3rd party contract staff/companies working within the DC