Datacenter Manager

Position Overview

We are looking for an experienced Manufacturing Support Lead – IT Hosting Operations to manage IT infrastructure and data center operations at a manufacturing site.

The role will serve as the primary point of contact for manufacturing IT hosting issues, coordinate with external service providers, manage major incidents, and ensure compliance with service-level agreements (SLAs), infrastructure standards, and regulatory requirements.

The ideal candidate should have strong experience in data center operations, IT infrastructure management, incident and problem management, and manufacturing IT environments.

Key Responsibilities

Data Center & Infrastructure Operations

• Manage day-to-day operations of manufacturing data centers and server rooms.
• Ensure data room standards, physical security, and access controls are maintained.
• Maintain rack layouts, rack elevations, and data room documentation.
• Oversee hardware installation, cabling, labeling, rack-and-stack, and decommissioning activities.
• Coordinate with Facilities teams on UPS, power, cooling, and preventive maintenance.
• Monitor data room capacity, rack utilization, and structured cabling.

IT Operations & Service Delivery

• Act as the primary point of contact for major IT infrastructure incidents affecting manufacturing operations.
• Lead incident resolution, root cause analysis (RCA), and long-term corrective actions.
• Coordinate with external service providers and internal IT teams.
• Monitor service-level agreements (SLAs) and manage recovery plans for service failures.
• Support incident, problem, and CAPA management.
• Coordinate planned infrastructure changes and participate in Change Advisory Board (CAB) meetings.

Manufacturing IT & Compliance

• Support manufacturing IT projects from an infrastructure and hosting perspective.
• Ensure compliance with GxP, SOX, and applicable regulatory requirements.
• Support internal and external audits, including FDA-related audits.
• Work with global engineering teams to maintain infrastructure standards.
• Ensure infrastructure qualification and validation requirements are followed.
• Maintain awareness of cybersecurity controls and IT risk management.

Required Qualifications & Experience

• 10+ years of overall IT support experience, including experience in manufacturing environments.
• 5+ years of hands-on Data Center Operations experience.
• Strong knowledge of data center and server room management.
• Experience with rack-and-stack, structured cabling, hardware installation, and decommissioning.
• Knowledge of data center facilities, including UPS, power, cooling, and capacity management.
• Experience managing IT incidents, problem management, RCA, and CAPA.
• Experience coordinating external service providers and monitoring SLAs.
• Knowledge of ITIL framework and IT ticketing systems; ServiceNow experience preferred.
• Experience with infrastructure qualification and validation of computerized systems.
• Understanding of GxP, SOX, FDA compliance, and audit requirements.
• Knowledge of virtualization, high availability, and disaster recovery technologies.
• Strong communication, stakeholder management, and coordination skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Willingness to provide 24x7x365 operational support.

Education & Certifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.
• ITIL certification is an added advantage.
• Formal Data Center Management training is preferred.

Preferred Skills

Data Center Operations | IT Infrastructure | Manufacturing IT | Server Room Management | ITIL | ServiceNow | GxP | SOX | FDA Compliance | Incident Management | Problem Management | CAPA | RCA | SLA Management | Virtualization | Disaster Recovery | High Availability | Change Management | Structured Cabling