Supporting BioMed customers remotely, the full-time Data Support Specialist will manage database maintenance, customer communications, and operational support while ensuring high-quality service and productivity during scheduled hours. Key responsibilities Provide operational and administrative support by resolving customer issues and preparing reports Manage various customer communication channels, including direct mail, email, and phone calls Execute customer requests and maintain confidentiality while delivering excellent service Required qualifications High school diploma required; Associate's or Bachelor's degree preferred Minimum one year of related customer service experience Advanced proficiency in computer skills, including Microsoft Office and database applications Experience with Customer Relationship Management (CRM) systems preferred