Data Entry-Support of Account ExecutivesLocation: Whitehouse Station, NJ - Hybrid (3 days in office and 2 days remote). 6 Months Contract to hire. In-Person InterviewThe Data Entry Associate will be processing all changes that come from the agent that result in an endorsement, inquiry, cancellations, mortgage changes, change of producers, etc.
Associate Account Executive will also work with internal and external partners to complete changes.Job Responsibilities:Complete assigned work and other duties as assignedDaily tasks include endorsements, inquiries, cancellations, mortgage changes, change of producersData Entry will include navigating multiple systems on which the Client Manager will trainProblem solving will include, but not be limited to the following example: Agents sometimes do not supply us with all needed information. Being able to gather all needed information toClients are both internal and external to ClientWork effectively in a team setting using professional interpersonal and communication skillsHybrid - in office 3 days a week and work from home 2 days a weekCandidate will be working with Underwriters as well as working with agents to make sure all the correct information is gathered to complete endorsementsMaintain performance and quality standardsCandidate will be provided with SLA/KPI deliverables to be held accountable to goals and training will be providedCandidate will be expected to comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedure while processing work and meeting/exceeding service performance and quality standardsSkills:Client service skills, including oral and written communicationProficiency with Microsoft Office, specifically Outlook, Teams and WordBasic knowledge of teamsThey will be required to construct a professional emailWill be training on the use of the Applied Agency Management System. This is the system that we use to assign and complete tasksOrganization skills and ability to multi-taskExperience/Education:High school diploma, Associates degree preferredThis is an entry level role with no prior Client experiencePreferred 1-2 years previous experience in Customer Service experience, time management, ability to work independently as needed