Transaction Processor Associate IILocation: East Hartford, CT 06108Pay Rate: $20.69/hourSchedule: Full-Time | Monday–Friday, 8:30 AM – 5:00 PMPosition OverviewWe are seeking a detail-oriented Transaction Processor Associate II to join our team in a high-volume administrative environment. This hybrid role focuses on transaction processing, data entry, and light customer support within financial assistance programs (e.g., SNAP).Key ResponsibilitiesProcess and submit denial letters and eligibility documents with accuracy and compliance.Perform data entry and screen consumer information across multiple systems.Maintain high productivity, accuracy, and quality (QAP) standards.Research, analyze, and update consumer records as needed.Communicate with clients via written and verbal channels.Support the call center team with inbound inquiries during peak times.Document all interactions and updates accurately.Meet contract deadlines and adhere to attendance/compliance policies.Required QualificationsHigh School Diploma or GED.Meet at least two of the following:Associate's degree or higher6+ months of call center or customer-facing experienceExperience processing eligibility or transactional dataTyping speed of 40+ WPMStrong attention to detail and ability to work in a fast-paced, structured environment.Preferred QualificationsExperience with public assistance programs (SNAP, Medicaid, etc.).Background in high-volume processing or back-office operations.Customer service experience handling sensitive situations.Work Environment & Additional DetailsHybrid/onsite model in East Hartford, CT.40-hour workweek with weekly time reporting.Background check and drug screening required.