About the job Data Entry Assistant / Typing - Remote
This is a Work From Home Teleworking position. You must be able to come into the office for approximately 4 - 6 weeks of training and occasionally for additional meetings and various contract requirements.
You must live within a 90 miles commuting radius of the work site.
Case Processing Support :
- Logging in petitions; creating and labeling case folders
- Researching cases
- Preparing and entering associated data in systems
- Maintaining the integrity of the files within process units and file storage
- Scanning documents and associating them to electronic case files
- Putting case files in document order
- Identifying, reporting and obtaining missing documents for cases
Mail Room Support :
- Receiving, sorting, opening, organizing, date stamping as appropriate, and delivering incoming mail and cases
- Operating letter insertion and postage equipment
- Identifying and sorting mail, petitions and files
- Delivering routing sheets / file requests to the appropriate units
- Requesting / receiving files from other units and delivering them to the appropriate units
- Logging and delivering messages; logging petitions
- Weighing, labeling; pulling and packing out‑going case files
Communications Support :
- Logging and delivering messages; logging petitions
- Inputting call questions and / or email responses into tracking system; documenting every call / email
- Escalating calls to supervisors as required by procedures
Communications Support :
- Resolving caller questions promptly and efficiently
- Communicating answers clearly and correctly from scripted call response plan
- Referencing answers from a computer while also rapidly typing notes into a system
Intermediate Computer Skills :
- Good interpersonal and professional communication skills
- Good attention to detail while working in a fast‑paced environment
- Capable of working in a multi‑task environment with rapidly changing priorities
- Very good command of the English Language; Spanish is a plus
- Demonstrate a professional work ethic
- Ability to pass a typing test of at least 40 WPM with no errors
Individuals will be required to complete a background security investigation prior to beginning employment.
Qualifications
Minimum Qualifications :
- One (1) to two (2) years of relevant administrative experience preferred
- Ability to pass a typing test of at least 35-40 WPM with no errors
- Experience in an office / clerical environment is desired
- Intermediate computer skills utilizing multiple monitors and active sessions
- Basic use of MS Office including Excel, Word and Email
- Good Interpersonal and Professional Communication Skills
- Good attention to detail while working in a fast-paced environment
- Capable of working in a multi-task environment with rapidly changing priorities
- Very good command of the English Language; Spanish is a plus
- Demonstrate a professional work ethic
- Ability to pass a thorough criminal background check and credit history to obtain and maintain a government clearance