Job TitleKey ResponsibilitiesHardware Management: Installing, configuring, replacing, and decommissioning servers, switches, routers, and other equipment within data center racks.Cabling and Connectivity: Managing, installing, and tracing network and power cables to ensure proper organization and connectivity.Troubleshooting & Diagnostics: Investigating hardware, software, and network issues that require physical access.Maintenance & Repairs: Conducting routine maintenance, hardware upgrades, and emergency repairs.Remote Team Collaboration: Coordinating with remote engineering teams and stakeholders to implement configurations and resolve issues.Documentation & Reporting: Documenting activities, maintaining service logs, and updating remote teams or project managers.Inventory & Auditing: Assisting with asset management through physical audits, labeling, tracking, and monitoring inventory.Emergency Response: Responding to emergencies and participating in on-call rotations as needed.Safety & Compliance: Following safety protocols and adhering to operational procedures and change management policies.Network Hardware Management: Includes racking, stacking, installing, configuring, replacing, and decommissioning network equipment such as switches, routers, firewalls, and servers.Telecom Infrastructure Support: Supporting telephony hardware and applications (analog, ISDN, SIP, etc.), installing and relocating telecom assets, and performing equipment testing and troubleshooting.Cabling and Connectivity: Managing, installing, and tracing network and power cables, ensuring organization, labeling, and testing of connectivity.Troubleshooting and Diagnostics: Addressing physical connectivity issues, diagnosing hardware, software, and network problems, and conducting power cycles and signal testing.Maintenance and Repairs: Performing routine maintenance, hardware upgrades, emergency repairs, assisting with system updates, and replacing faulty components.Collaboration and Documentation: Working with remote teams and vendors, documenting work performed, maintaining service logs, and providing visual verification and inventory details.Inventory and Logistics: Assisting with asset management, conducting audits and tagging, and handling shipping and receiving.Emergency Response & Compliance: Responding to emergencies, participating in on-call schedules, and following safety protocols and policies.QualificationsEducation: High school diploma or GED required; technical school training or relevant experience preferred; certifications such as CompTIA Network+ or CCNA are beneficial.Experience: Minimum of 2 years in network/telecom support, field service, or data center operations preferred; experience with OEM network devices and fiber optic cabling is an asset.Technical Skills: Knowledge of networking concepts (OSI Layers 2 & 3), protocols (TCP/IP), cabling, data center operations, and basic telecom systems; ability to interpret technical diagrams, use hand tools, and familiarity with remote access tools and ticketing systems.Soft Skills: Proficient troubleshooting, problem-solving, communication (written and verbal), attention to detail, time management, organizational abilities, and capacity to work both independently and collaboratively; customer service skills required.Physical Requirements: Able to lift up to 50 pounds, climb ladders, work in confined spaces, and perform physically demanding tasks.Availability: Flexible to work various shifts, participate in on-call rotations, and travel reliably to client sites when required using own vehicle.