Data Center Technician Manager

The Data Center Technician Manager leads hands‑on technical teams responsible for cabling, hardware installation, and day‑to‑day data center operations. This role balances people leadership, technical execution, and operational rigor in a 24/7 mission‑critical environment.

Your responsibilities will include:

• Lead and mentor a team of data center technicians supporting fiber, copper cabling, racking, stacking, and infrastructure installs.
• Oversee installation, maintenance, and troubleshooting of low‑voltage cabling and communications infrastructure.
• Ensure high‑quality execution of fiber and copper terminations, testing, and remediation of complex issues.
• Own and enforce MOP/CMOP processes, change control, and operational best practices.
• Manage work through ticketing and infrastructure management systems, ensuring timely and accurate completion.
• Maintain accurate documentation, port maps, and inventory, supporting audits and operational readiness.
• Drive incident response and escalation for technical issues, ensuring SLA adherence and rapid resolution.
• Lead the use of specialized test equipment (e.g., DSX, OTDR), including test planning and results validation.
• Enforce safety, compliance, and quality standards, promoting a culture of accountability and operational excellence.
• Partner cross‑functionally with operations, engineering, and project teams to support deployments, expansions, and upgrades.

We expect you to have:

• Associate degree or equivalent hands‑on experience in IT, networking, or technical services.
• 5+ years of data center or infrastructure experience, including cabling and hardware deployments.
• 2+ years of experience leading technical teams in a mission‑critical environment.
• Strong working knowledge of structured cabling standards (BICSI, ANSI/TIA, NEC).
• Experience with fiber optics, copper cabling, servers, networking equipment, and power distribution basics.
• Ability to participate in on‑call rotations and perform physical tasks (lifting up to 50 lbs).

It will be an added bonus if you have:

• Bachelor’s degree in IT, Engineering, or related field.
• Industry certifications (e.g., BICSI, CDCP, CompTIA, ITIL).
• Experience in large‑scale data center builds or migrations.
• Familiarity with Linux, scripting (Python/Bash), and data center management tools.
• Strong organizational, communication, and customer‑facing skills.

Key employee benefits:

• Health insurance: 100% company‑paid medical, dental, and vision coverage for employees and families.
• 401(k) plan: up to 4% company match with immediate vesting.
• Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote work reimbursement: up to $85/month for mobile and internet.
• Disability & life insurance: company‑paid short‑term, long‑term and life insurance coverage.

Compensation

We offer competitive salaries ranging from $115K to $225K OTE, which includes base salary and bonus.