Contract Orangeburg, NYFirst shift (day), second shift (afternoon), third shift (night), along with weekend hoursResponsibilitiesLearn and understand the data center site in order to manage events that put our critical systems at riskOrganize people, communication and knowledge to support problem follow-up and data center activityPerform activity impact and risk assessment along with service notification at the appropriate level of awarenessMaintain accuracy of documentation and recorded details of physical assets and connectionsDetect, investigate, and drive operating system issues affecting production equipment availabilityPerform hardware level activity including investigation, maintenance and repair of server, network components and data cablingDevelop familiarity with the critical systems at each data center in order to provide a high level response and escalationRequirementsLinux/unix knowledge sufficient to identify and interrogate system hardware, review system logs, report on file systems, and manipulate files; Knowledge of Layer2 and 3 network conceptsAbility to prioritize work including active data center service and projects in flightDesire to learn and take ownership of personal developmentThe ability to communicate timely and concise information to various teams throughout Engineering at the appropriate level of detailThe ability to perform physical activities including walking, lifting, and climbing a ladderPassion for educating others and improving our team capabilitiesDesire to lead people, projects and problem investigationEagerness to remediate issues in the physical space including airflow, power alarms, equipment serviceability, and cablingHands-on experience replacing server and network hardwareFamiliarity with reporting tools including Grafana and SplunkAwareness and some exposure to programming or scriptingNetworking experience with sound knowledge of Cisco IOS and JunOS