Data Center Operations Cluster Manager

ID lavoro: | Amazon Data Services, Inc.

Amazon seeks exceptional leaders for a strategic senior management position overseeing our data center operations. This executive role offers significant visibility within the organization and aligns with our mission of becoming the world's most customer‑centric company. The leader will direct managers responsible for mission‑critical data center infrastructure, manage network systems, server operations, and infrastructure maintenance, and ensure optimal availability and performance across multiple regional facilities.

Key job responsibilities

• Lead and supervise a team of Data Center Managers (3‑9 areas and front‑line managers) and 100‑150 hourly associates within Regional Data Centers.
• Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Obsess over team learning and development, both from a technical/functional and soft‑skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.
• Develop, improve, and share operational best practices across the globe.
• Hire, manage, and develop the operations management team including data center managers and operations technicians. Plan and execute the infrastructure operations component of new AWS data center buildouts, new colocation buildouts, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate daily operations.
• Experience in successful insourcing and/or outsourcing specific tasks balancing internal skillsets with frugality.
• Continuous improvement of operational processes, procedures, methods, and tools.
• Support data centers in various operational stages; the position may be assigned to a facility still under development, requiring travel to established locations for training until the designated site becomes fully operational.

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and the operational status of the assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required.
• Experience in technical work related to computer systems and technology components.
• 7+ years management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment.
• 3+ years experience implementing LEAN/6 Sigma methodology (continuous improvement, DMAIC/DVADV, 5 Whys, root‑cause analysis, etc.).
• 3+ years experience working with network cabling, optic types, test equipment, and with cabling infrastructure best practices and methodologies within a data center‑based environment.
• Experience with Continuous Improvement and Six Sigma methodologies.
• Project Management Professional (PMP) or equivalent certification.
• Safety, security, and availability of incident response, incident management, and incident resolution.
• LEAN Certification/Belts.
• 7+ years experience managing geographically dispersed teams.
• 7+ years of hands‑on experience with mission‑critical infrastructure.

Qualifiche Preferenziali

• Experience with Continuous Improvement and Six Sigma methodologies.
• Project Management Professional (PMP) or equivalent certification.
• Safety, security, and availability of incident response, incident management, and incident resolution.
• LEAN Certification/Belts.
• 7+ years experience managing geographically dispersed teams.
• 7+ years of hands‑on experience with mission‑critical infrastructure.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, IN, New Carlisle - 145,400.00 - 254,500.00 USD annually