Job ID: | Amazon Data Services, Inc.
Job Overview
The successful candidate will be operationally responsible for a Data Center, leading teams in hardware and network diagnostics followed by physical repair, and participating in a 24/7 on‑call rotation. They will manage performance and growth of diverse teams, prioritize and assign trouble tickets, develop career paths, and oversee all aspects of day‑to‑day data center operations.
Responsibilities
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
- Develop career paths for employees and update internal tools accordingly
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 7/24 shift arrangement, and hardware logistics
- Act as a subject‑matter expert across all aspects of data center operations and fast‑learn new domains
- Ensure all operational KPIs and metrics are being measured and met
- Inspire and guide improvement in team processes, technology innovation, and automation
- Manage large‑scale events (outages) and act as the call leader
- Improve workflows and throughput for data center operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
- Maintain the on‑call schedule and coordinate absence and vacations
- Be passionate about the quality and quantity of services provided, continuously striving to improve the customer experience
Essential Requirements
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational
- Travel frequency will vary based on business needs and operational status of the assigned facility
- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
Basic Qualifications
- 4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics, or equivalent
- 2+ years of people management experience
- 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities
Preferred Qualifications
- 2+ years of computer hardware experience, including troubleshooting and repairing
- Experience in technical writing in a relevant field
- Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or CND (Certified Network Defender)
- Experience with system management tools and client/server environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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