Key Job Responsibilities
- Act as the primary escalation point for all facilities‑related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, and building monitoring systems.
- Perform root cause analysis of equipment failures and troubleshoot facilities within internal Service Level Agreements (SLAs).
- Provide training and guidance to Engineering Operations Technicians and work with the Facility Manager to set team culture.
- Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams.
- Assist in the building out of new facilities and projects to increase current facility efficiency.
- Work outside of normal business hours for routine maintenance and respond to out‑of‑hours emergency calls.
- Communicate complex technical information to a non‑technical audience.
- Coordinate projects with IT managers and other business leaders to manage capacity and optimize plant safety, performance, reliability and efficiency.
- Ensure all safety procedures are adhered to by vendor and Amazon staff.
- Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance.
- Utilize Microsoft Excel, Word, Outlook, and other basic administrative tools to perform day‑to‑day tasks.
Physical Requirements
- Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodation.
- Regularly lift and/or move up to 39 pounds independently.
- Participate in group lifts for 40+ pounds.
- Maintain balance and perform construction tasks while on a ladder.
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position.
- Work in an environment requiring provided ear protection.
Essential Requirements
- Ability to travel to or commute between data center locations as needed.
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
- Travel frequency will vary based on business needs and operational status of assigned facility.
- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
Basic Qualifications
- 3+ years of Microsoft Office products and applications experience.
- 3+ years of mission‑critical facilities experience (e.g., hospital, military facility, public safety facility) including industrial electrical and mechanical systems.
- Experience reading and writing procedures, technical documents, and engineering drawings.
Preferred Qualifications
- Experience in data center engineering or operations.
- Experience in construction or project management.
- Experience leading technical teams through daily operations and maintenance evolutions.
- Must be able to work in an environment that involves walking, stooping, bending, and climbing to access equipment.
Location and Compensation
USA, CA, Gilroy – $110,400.00 – $191,200.00 USD annually
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional Supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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