Overview
How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintains and operates critical infrastructure systems to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Chief Engineers help keep them that way by testing and implementing new technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, and we strive to lead in the industry.
About the team: AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment to ensure continual access to our customers. You’ll join a diverse team of software, hardware, network engineers, supply chain specialists, security experts, operations managers, and other vital roles, collaborating across AWS to deliver safety, security, and efficiency at scale.
Responsibilities
- Act as the primary escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on critical systems such as switchgear, generators, UPS, power distribution, chillers, cooling towers, computer room air handlers, and building monitoring systems.
- Perform root cause analysis of equipment failures and troubleshoot facilities within internal Service Level Agreements (SLA).
- Provide training and guidance to Engineering Operations Technicians and work with the Facility Manager to set team culture.
- Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams.
- Assist in the build-out of new facilities and in projects to increase current facility efficiency; work outside normal business hours for routine maintenance and respond to out-of-hours emergency calls.
- Communicate complex technical information to non-technical audiences.
- Collaborate with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, and efficiency.
- Ensure all safety procedures are adhered to by vendors and Amazon staff.
- Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance.
- Utilize Microsoft Excel, Word, Outlook, and other basic administrative tools for day-to-day tasks.
Physical Requirements: Willingness and ability to work in the following physical conditions with reasonable accommodations: regularly lift up to 39 pounds; participate in group lifts for 40+ pounds; climb ladders; maintain balance; walk and use hands and fingers; reach, stoop, kneel, crouch, crawl, climb stairs; work in an environment requiring ear protection.
Qualifications
Basic Qualifications
- 3+ years of relevant technical position, or 2+ years of professional or military experience
- 3+ years of electrical or mechanical experience
- 3+ years of data center or mission-critical facilities experience
Preferred Qualifications
- 4+ years of data center engineering experience
- Associate's degree or Bachelor's degree
- Experience in team leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding, please visit amazon.jobs for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Compensation and Benefits
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and RSUs. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Life & AD&D insurance options), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at amazon.jobs/en/benefits.
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