Data / Business Analyst Production SupportData / Business Analyst Production Support Support troubleshooting client issues with high level data analysis and project review Assist in support hours of operation and off hour production emergencies Perform level of effort estimates for assigned tasks and change orders Identify root causes of technical issues in production and out of box failures Develop code updates to fix reported defects Provide detailed information with Tier 1 clients as required Implement best production support programming practices Engage in internal issues review and client calls