Corporate Reporting ManagerThis position will be responsible for managing the development of corporate reporting products to better assist management in maximizing resources in Customer Operations related activity. Actively and consistently support all efforts to simplify and enhance the customer experience. Oversee and coordinate the development of new and enhanced reporting products. Manage the elicitation of requirements, development coordination and testing of all new and enhanced reporting.
Advise manager on status of reporting projects. Provide proof of concept design and ad hoc reporting by aggregating source data and summarizing findings. Lead cross functional teams in the development of new and enhanced reporting. Monitor existing reporting to identify new trends or anomalies which may impact the business.
Prepare and present findings at all levels of the company hierarchy. Test new and enhanced reporting by analyzing source data, performing variance analysis, and communicating findings to the development team. Coordinate user acceptance testing for new and enhanced reporting products. Liaise to provide guidance on training needs assigned reporting.
Use in-depth knowledge of business processes to work with business partners in various departments; be able to quickly understand their problems and devise solutions. Perform other duties as required.