Cyara Tester

Title: Cyara Tester
Location: Detroit, MI / Remote
Job Type: 6 Month Contract
Must Have Technical/Functional Skills

• Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
• Good understanding of below contact center concepts:
• IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
• Design, develop, execute and maintain automated test scripts for the IVR system
• Verify and validate performance and reliability of the IVR system.
• Good understanding of Cyara Velocity, Cruncher and Pulse modules
• Develop and document test plans
• Work closely with the development team to ensure defects are closed timely manner.
• Strong analytical, problem-solving and Troubleshooting skills
• Excellent communication skills and should work directly with customers/vendor

Roles & Responsibilities

• Develop, maintain, and execute CYRA automated test scripts.
• Build automated suites for regression, smoke, and functional testing.
• Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
• Analyze CYRA reports and troubleshoot failures
• Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
• Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.
• Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
• Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
• Ability to simulate concurrent calls and track system performance
• Prepare test scenarios, test cases, and reusable scripts
• Perform E2E customer journey testing for voice & digital channels
• IVR platform testing by Cyara and Python/JavaScript for test automation

Preferred Skills

• Good understanding of Software Testing Lifecycle (STLC)
• Knowledge of contact center platforms:
• NICE CXone
• Genesys
• Cisco UCCE / UCCX

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.