Driving the development and deployment of chatbot automation initiatives, the full-time remote CX Technology Program Manager will manage a portfolio of projects, ensuring alignment among stakeholders while navigating shifting priorities and operational complexities. Key responsibilities Own end-to-end planning and coordination for chatbot automation initiatives across Shopper and Customer support programs Drive program execution by maintaining communication between technical teams, operations, and leadership to keep projects on track Build and maintain operational infrastructure for the CX Technology Programs team, including program tracking and status reporting Required qualifications 5+ years of experience in program management, technical program management, or operations program management within a technology or e-commerce environment Demonstrated ability to manage multiple concurrent programs with cross-functional stakeholders Experience with automation, AI, or chatbot technology programs and their operational deployment Proficiency with project management tools like Jira or Asana and comfort using data for tracking progress Proven ability to create structure in ambiguous environments and drive critical work forward
CX Technology Program Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.