American Electric Power is seeking a CX Systems Strategy and Solutions Lead in Columbus, OH to drive the migration from Genesys Engage to Genesys Cloud CX. You will partner with Customer Operations and IT to shape migration sequencing and ensure operational readiness, with a focus on customer and employee experience.
Expect to define requirements, acceptance criteria, and success metrics for each migration wave, while tracking SLAs, handle time, and self-service metrics to demonstrate value.
#J-18808-LjbffrCX Systems Strategy & Cloud CX Migration Lead in columbus at Unknown Company
This position is listed as full time and onsite.