Socket.dev seeks a Director, Customer Experience Systems & Insights to design, scale, and optimize the CX tool stack, dashboards, and governance. This role translates company priorities into CX initiatives, manages budgets, and implements AI-driven, self-service automation to improve the end-to-end customer journey.
Reporting to the Chief Customer Experience Officer, you will partner with CX leadership, drive adoption across teams, build executive-ready analytics, and lead a small team of
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