Doc's Diesel is hiring a Head of Customer Experience to own the CX strategy and coach the team. You will design the AI roadmap, preserve the human touch, and lead initiatives across service standards, training, and escalation handling.
You will partner with marketing, product, and operations to strengthen the overall customer journey while reporting trends and KPIs to leadership. This is an on-site, hybrid, or remote role in Bryan, Ohio.
#J-18808-LjbffrCX Strategy Lead — AI‑Driven, Coaching & Escalations in northern at Unknown Company
This position is listed as full time and able to be worked remotely.