CX Salesforce Solution Architect

Job Overview

This is a leadership role with TCS ESU (TSS). We are seeking a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI-enabled approach to draft intelligent, scalable, and business-driven front office solution. Experience in Oracle CX cloud or ServiceNow will be an added advantage.

Responsibilities

• Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.
• Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.
• Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.
• Build trusted advisor relationships and identify opportunities for cross-platform integration.
• Manage experience across one or more industry verticals, especially Technology/Hi Tech, Software, Professional Services, and Manufacturing, with flexibility to take up other domains.
• Lead industry specific go-to-market, consulting and advisory engagements, working with customers to identify and solve business problems.
• Drive multiple transformation programs in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, Manufacturing, with deep understanding of industry domain and trends.
• Articulate skills and ability to pitch to CXOs on innovation and thought leadership.
• Manage diverse team and project stakeholders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX).
• Work with a team based in multiple time zones.
• Maintain an innovation mindset.

Qualifications

• 13+ years of overall experience with 10+ years deep expertise in the Salesforce ecosystem.
• Proven record in pre-sales, consulting, and enterprise-grade implementation cycles.
• Hands‑on experience with AI/ML integration and data-driven solutioning.
• Strong understanding of CRM architecture, governance, and integration frameworks.
• Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.
• Excellent communication, stakeholder management, and presentation skills.

Nice to Have

• Certifications (e.g., Salesforce, ServiceNow, etc.)

Salary

$220,000 - $240,000 a year.