Combining analytics and platform administration, the full-time CX Insights Platform Analyst will transform customer feedback into actionable insights while managing the Medallia platform remotely. Key responsibilities Analyze customer feedback and operational data to identify themes and actionable insights Administer and optimize the Medallia platform, including survey management and reporting Develop and implement AI and automation use cases to enhance CX insights and operations Required qualifications Hands-on experience administering Medallia or similar CX/VOC platforms 3+ years of experience in combining customer feedback with operational data for insights Proven ability to create dashboards and stakeholder-ready presentations Strong quantitative and qualitative analysis skills Working knowledge of CX measurement, survey design, and data quality principles
CX Insights Platform Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.