BlueCross BlueShield of South Carolina is seeking a Customer Experience Strategist to drive data-driven, human-centered improvements in member journeys. Hybrid role based in Columbia, SC, requiring residence in SC/NC/GA and a BA degree with 5 years in research, UX, or health-plan operations.
The role emphasizes designing end-to-end experiences, coordinating with Communications, and building experience measurement frameworks across channels and segments.
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This position is listed as full time and hybrid.