Whirlpool Corporation in Benton Harbor, MI, seeks a Manager, Customer Experience (CX) Innovation to modernize KitchenAid’s customer journey and shape the Consumer Services Contact Center. You will evaluate and integrate technologies such as AI, CRM platforms, and digital self-service tools to elevate customer interactions.
You will bridge KitchenAid, internal D2C teams, and our contact center partner, leading the evolution of service delivery while maintaining SLA governance and strong
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This position is listed as full time and onsite.