Optimum is seeking a Manager of Customer Experience Design & Strategy to drive enterprise journey work across IVR, chat, app, web, retail, care and field channels. You will translate customer evidence into defensible journey redesigns, turning plans and requirements that Product, Technology, Operations and Data teams can execute against.
The role focuses on customer experience and digital outcomes, while enabling cost-to-serve reduction and frontline productivity through journey simplification,
#J-18808-LjbffrCX Experience Design & Strategy Lead in bethpage at Unknown Company
This position is listed as full time and onsite.