BILL is seeking a Staff CX Service Enablement Specialist to design, optimize, and govern CX workflows at scale within our CX Operations team. You will collaborate with CX leadership, IT BizTech, Analytics, and Workforce Management to turn complexity into streamlined processes and measurable outcomes.
You will drive end-to-end process strategy, mentor teammates, and shape the operational foundation for CX 2.0 while evaluating AI-powered tools to enhance agent enablement and customer outcomes.
#J-18808-LjbffrCX Enablement Lead: Process & Tools Strategy in Location not specified at Unknown Company
This position is listed as full time and onsite.