To support the delivery of strategic customer experience solutions, the full-time CX Business Analyst will design, test, and implement CX solutions while collaborating with cross-functional teams in a remote environment. Key responsibilities Contribute to design, business case development, and testing as part of delivery teams Develop detailed design artifacts and assist in conducting Joint Application Design (JAD) sessions Write and execute test cases, ensuring traceability and managing client expectations through daily interactions Required qualifications 4+ years of business consulting experience, including 2+ years on large-scale projects Expertise in writing page, form, and service designs using Microsoft Word Proficiency in creating page mockups with Microsoft Visio Experience in tracking deliverables with Microsoft Excel Ability to develop business strategies based on analytical skills and business knowledge