Customs Entry Processing Team Lead

Job Title: Customs Entry Processing Team Lead

Job Location: Laredo, TX

Role Purpose

Leads a team of Customs Operations Specialists performing customs entries, drives and monitors performance of specialists, ensures timely and efficient clearance, adheres to internal compliance, steers best‑shored process elements, interacts with other departments as needed.

Key Activities

• Directs and coordinates a team of Customs Specialists in daily operations
• Ensures all Customs entries are completed timely and efficiently
• Supports KPI achievements through performance reviews and evaluations
• Manages team productivity and develops initiatives for efficiency improvements
• Ensures operational adherence to defined processing standards
• Oversees operational account management and ensures delivery against agreed scope
• Handles escalations such as disputes with internal/external customers
• Manages operational adherence to compliance standards
• Identifies training needs and opportunities to develop a highly skilled customs ops team
• Steers and monitors best‑shored process elements
• Interacts with Customer Service, Product, and Global Service Centers as required

Skills / Qualifications

• Extensive knowledge of customs requirements and operational processing
• Long‑term experience and proven track record in the customs segment
• Fit for people management role
• Brokerage license (if applicable)
• Proficient decision‑making skills
• High degree of written, verbal, and organizational skills
• Diligent attention to detail

Pay Range

$20.62 - $27.50 per hour (Based on Experience)

Benefits (All Non‑Union Employees)

• Competitive base salary plus role‑dependent performance‑based incentives
• 401(k) Match: $1‑for‑$1 match up to 4% quarterly + 2% annual base contribution
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
• Vision: Optional coverage for exams, frames, and contacts
• Dental: Optional coverage for preventive, basic, and major services
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.