Customer Value Partner

Owning the customer relationship from initial scoping through implementation and ongoing growth, the full-time remote Customer Value Partner will manage the entire customer lifecycle, ensuring value realization and driving commercial outcomes for accounts in the APAC region. Key Responsibilities Own the full customer lifecycle, from initial scoping and implementation to ongoing value realization and adoption Manage delivery according to best practices, tracking progress and reporting clearly on outcomes Design and drive joint success plans that align delivery to each client's business objectives and regulatory context Required Qualifications 5+ years in customer-facing roles within B2B enterprise software, including customer success, engagement management, or project management Proven track record managing accounts with $500K+ ARR, including cross-sell or expansion efforts Strong understanding of SaaS and enterprise software delivery models, with experience in AML or fraud prevention preferred Hands-on experience with AI tools and techniques to enhance customer delivery and analysis Comfort operating at the C-suite level, effectively communicating delivery status and value to executive leadership