Owning the customer relationship from scoping through implementation and ongoing growth, the full-time remote Customer Value Partner will manage the full customer lifecycle, ensuring delivery aligns with client objectives while driving commercial outcomes and optimizing performance. Key Responsibilities Manage the complete customer lifecycle, from initial scoping and implementation to ongoing value realization and new use cases Deliver according to best practices and methodology, tracking progress and reporting clearly throughout the process Understand and build customer-specific value, designing success plans that align with each client's business objectives Required Qualifications 5+ years in customer-facing roles, including customer success, engagement management, or delivery/project management in B2B enterprise software Proven track record managing accounts with $500K+ ARR and driving cross-sell or expansion efforts Strong understanding of SaaS and enterprise software delivery models, with experience in AML or fraud prevention preferred Hands-on experience with AI tools and techniques to enhance customer delivery and analysis Fluent German communication skills, with the ability to operate effectively at the C-suite level