Assisting users with the zyBooks application, the part-time remote Customer Technical Support Representative will troubleshoot issues, manage accounts, and provide feedback on internal processes while communicating with students and instructors via email. Key responsibilities: Review student/instructor feedback and validate issues related to zyBooks content Assist users with account management tasks, including merging accounts and resetting passwords Escalate issues to internal teams and oversee their progress, providing updates to users Required qualifications: Sophomore or Junior pursuing a degree in CS/CE/IT/Engr/Math at a 4-year or 2-year college/university Proficiency in fundamentals taught in introductory courses for the relevant degree Available to work off hours such as evenings/weekends Access to a laptop or computer Strong written communication skills