To support research on customer support workflows, customer support professionals will participate in a remote contract interview focused on their experiences using ServiceNow for ticket management and workflow optimization. Key responsibilities Walk through daily customer support and service workflows Describe the use of ServiceNow for tracking and resolving customer tickets Discuss challenges faced when managing high volumes of requests Required qualifications Current professional experience in customer support or service desk operations Hands-on experience using ServiceNow for day-to-day ticket management Ability to discuss workflow choices and pain points in a virtual interview Availability for a 30-minute remote conversation