To support research on customer support workflows, customer support professionals will participate in a remote contract interview focused on their experiences using ServiceNow for ticket management and workflow optimization. Key responsibilities Walk through daily customer support and service workflows Describe the use of ServiceNow for tracking and resolving customer tickets Discuss challenges faced when managing high volumes of requests Required qualifications Current professional experience in customer support or service desk operations Hands-on experience using ServiceNow for day-to-day ticket management Ability to discuss workflow choices and pain points in a virtual interview Availability for a 30-minute remote conversation
Customer Support Workflow Interviewer in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as contract and able to be worked remotely.