Job DescriptionEverything starts with our people. On the Flex Support team, you will empower customers by maintaining the vital communication systems they count on every day. As a Customer Support Technician, you will analyze technical challenges, resolve system issues, and help to ensure seamless operational continuity across critical environments. We offer a culture where you can pursue your potential, innovate what is next, and perform meaningful work where safety starts with you. Bachelor's degree or equivalent practical experience welcomed.Key Responsibilities:Technical Support & Problem ResolutionAnalyze and resolve technical support tickets efficiently to help to provide continuous system availability for customersObserve system performance metrics and troubleshoot hardware or software issues across supported technical environmentsCollaborate with engineering teams to escalate complex issues and help to ensure rapid resolutionCustomer Collaboration & SupportDeliver clear, human-centered technical support to customer queries via phone, email, and ticketing systemsOversee issue tracking to maintain high customer satisfaction and assist in building internal knowledge resourcesJob Requirements:Technical ExpertiseTechnical Troubleshooting to analyze, diagnose, and resolve hardware and software incidents efficientlyTicketing Systems to manage, document, and track customer support requests to completionSystem Operations to observe system health metrics and maintain operational stabilityCommunication Skills to explain technical concepts clearly to non-technical partnersProfessional ExperienceCustomer Service to deliver responsive, high-quality technical assistance under tight timelinesTeam Collaboration to partner across departments on technical escalations and solution deliveryThis position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customersTarget Base Salary Range: $55,000- $60,000Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.Basic RequirementsHigh School Diploma2+ years of experience in Technical SupportAbility to obtain background clearance as required by government customersLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesOur U.S.
Benefits include:Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.