Managing the day-to-day operations of the North America customer support team, the full-time Customer Support Team Lead will ensure a seamless customer experience, drive operational excellence, and mentor team members while working remotely. Key Responsibilities Manage an active caseload as a product expert and serve as the primary escalation point for critical regional customer issues Lead, mentor, and develop a small team, conducting regular one-on-ones and overseeing onboarding and training programs Oversee daily queue health, ensure SLA adherence, and drive team KPIs while optimizing support processes Required Qualifications 5+ years of experience in Customer Support for SaaS or enterprise software 2+ years managing teams or holding informal leadership roles within a Support organization Experience with Salesforce administration or highly customizable software Hands-on experience troubleshooting enterprise authentication protocols Bachelor's degree or equivalent experience in Technology, Business, Management, or a related field - Preferred
Customer Support Team Lead in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.