Be obsessed with improving the Mudflap customer experience and driving industry-leading satisfaction. Respond quickly to agent questions, empowering them to resolve customer issues promptly. Track live shift metrics and address omnichannel ticket handling, wait times, and escalations. What We're Looking For: 3+ years in a leadership or supervisory role directly managing customer support agents. 4+ years in remote customer support within fintech or tech startups. Strong written and verbal communication skills and a data-driven problem-solving mindset. What We Offer: Competitive salary and equity in a high-growth startup. Multiple health benefit options and 401(k) matching. Responsible Time Off and opportunities for major career growth. Mudflap Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more. #J-18808-Ljbffr
Customer Support Team Lead - Overnight (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $39,780–$61,550
For context, most customer service representatives earn between $39,780–$61,550 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.