- Guide a team of specialists to deliver outstanding 24/7 support to trucking businesses.
- Monitor interactions, provide feedback, and drive process improvements across teams.
- Serve as subject matter expert and identify root causes to create scalable solutions.
Experience:
- At least 1 year in a senior support role and 4+ years total remote support experience.
- Proficiency with Zendesk or Intercom, and a track record of leading projects.
- Strong communication, data-driven problem solving, and a growth mindset.
Perks and Benefits:
- Competitive salary and equity in a high-growth startup.
- Multiple health plans, Responsible Time Off, and 401(k) matching.
- Career growth opportunities and an annual company offsite.
Mudflap
Mudflap modernizes the $1 trillion trucking industry by helping over 100,000 small businesses save on fuel. This profitable fintech platform processes billions in annual payment volume and is backed by top-tier venture investors, fostering a fast-paced, customer-obsessed culture.
#J-18808-LjbffrCustomer Support Team Lead (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $39,650–$64,580
For context, most customer service representatives earn between $39,650–$64,580 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.