Customer Support IV
Job Summary
The candidate will work as a Customer Support Representative IV at Intuit, focusing on handling high-priority customer escalations related to products like TurboTax, QuickBooks, and MailChimp. They will support executive resolution managers by managing cases, conducting research, communicating with customers, and performing root cause analysis.
Skill Requirements
Must-Have Requirements:
- Experience in Dispute Resolution
- Strong Phone Skills and ability to communicate with customers
- Comfort with Executive Interactions
- Ability to perform effective Case Management
- Proficiency in using tools such as Salesforce
Preferred Requirements:
- Experience with communication platforms like Slack
- Familiarity with call management systems like Amazon Connect
- Understanding of case tracking tools such as Sherlock
- Knowledge of upcoming technologies like AI Integration
Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.
📍 Location: San Diego, CA 92129 - Hybrid
💵 Pay: $30-35/hr W2
📩 Apply now to take the next step in your career!
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Customer Support Specialist in San Diego at LHH
- Typical pay
- $40,950–$61,740
For context, most customer service representatives earn between $40,950–$61,740 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and hybrid. It was posted 3 days ago.