Serve as the first point of contact for customers impacted by risk actions like account restrictions or closures. Manage inbound email inquiries about address updates, check reissuance, and business structure changes. Collaborate with internal Risk teams including AML, Fraud, and Sanctions for smooth handoffs. What You'll Bring: 2+ years in customer operations, ideally in fintech or banking. Strong understanding of AML and risk functions in financial institutions. Excellent written communication and organizational skills. Total Rewards: Competitive base salary, equity, and benefits. Salary ranges vary by location and experience. Mercury Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world. #J-18808-Ljbffr
Customer Support Specialist - Risk (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $39,130–$58,290
For context, most customer service representatives earn between $39,130–$58,290 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.