Client Relations Coordinator (Remote)
Insight Global is hiring a remote (Bilingual in Spanish) Client Relations Coordinator for an online healthcare education platform.
• Full time – Monday–Friday 8‑4:30 PM PST or CT
• Base pay: $25.00/hr – $30.00/hr (equivalent to $55‑$59k salary)
Job Description
This role reports to the Associate Director of Customer Relations and will operate as a client support specialist, handling incoming calls, emails, and chat communications from patients, practitioners, and students in the healthcare field.
Responsibilities
- Handle 100–200 incoming calls, emails, and chats per week.
- Troubleshoot end‑user issues interacting with healthcare clients.
- Maintain accurate records in CRM and support tools.
- Collaborate with client accounts, membership, and clinical staff teams.
- Contribute to process improvement and product knowledge.
Required Skills & Experience
- Minimum 2 years in a customer service role supporting client accounts, memberships, or end‑user support.
- Remote work experience.
- Proven ability to learn new technologies.
- Excellent communication and problem‑solving skills.
- Bilingual in Spanish (preferred).
Nice to Have Skills & Experience
- Associate’s degree.
- Experience with HubSpot, CRM, Box, Airtable, or Asana.
- Experience supporting clinical staff and physicians.
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Health Care Provider and Information Technology
Industries
Hospitals and Health Care
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