Customer Support Specialist

We are looking for a junior Customer Support Specialist who turns prospects into long-term customers and quotas into milestones. This Customer Support Specialist role at Citadel rewards initiative with $35,000 - $52,000, real decision-making power, and steady career advancement.

Key Responsibilities

• Chase the sales marketing whitespace no rep in LA has worked
• Build landing pages that turn Shreveport curiosity into demo bookings
• Keep the CRM honest so forecasts at Citadel mean something
• Beat last quarter's $35,000 - $52,000 number without burning the pipeline
• Rewrite the one-pager until a Shreveport stranger gets it in ten seconds

What You'll Bring

• The composure to deliver bad news early and clearly
• Comfort with a Citadel pace that rarely sits still
• The kind of empathy that makes hard feedback land softly
• Comfort being accountable for a plainspoken outcome in a remote role

Citadel is a scrappy engineering shop in Shreveport, LA where Flexibility and Technical Support are treated as the same discipline. Transparency is a habit, so roadmaps, tradeoffs, and even mistakes get shared openly.

Here the offer compounds, $35,000 - $52,000 now, mentorship next, benefits throughout, and flexible Shreveport, LA hours for the long haul.

The Shreveport, LA office is bringing people on this season, and this is one of those roles.