Customer Support Specialist

This isn't a quota-and-coast Customer Support Specialist job; TechCraft Inc expects the person in West Palm Beach to expand the whole category. Boiled down: contract, $69,000 - $103,000, 3 years of Knowledge Base Management, and a seat at the table where TechCraft Inc decisions get made.

Key Responsibilities

• Walk new sales marketing clients through onboarding so they stick around
• Beat last quarter's $69,000 - $103,000 number without burning the pipeline
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Qualify hard, so the mid-level team only chases real money
• Wire Adaptability and Conflict Resolution together so marketing hands sales clean leads

What You'll Bring

• Hands-on experience with modern Outbound Calling workflows and tooling
• 3 or more years steering sales marketing projects end to end
• Around 4+ years of hands-on experience in a sales marketing role
• A solid foundation in Intercom, refined over 3+ years
• Strong rapport-building skills and a genuinely positive presence
• Willingness to relocate to West Palm Beach, FL, or to make remote work
• A collaborator who makes the mid-level review feel less like an exam

What began as two engineers and a whiteboard in West Palm Beach is now TechCraft Inc, a joyfully-rigorous team obsessed with getting Outbound Calling right. We keep the West Palm Beach, FL office quiet on Wednesdays so deep Problem Solving work actually gets a fighting chance.

Beyond the $69,000 - $103,000 base, TechCraft Inc invests in your growth through paid certifications, conferences, and dedicated learning time.

This is an open, funded role that we intend to fill in the coming weeks.