Job Title: Customer Support Specialist/ Customer Success Guides
Location: Milford, OH (Onsite Hire)
Duration: Fulltime
Roles & Responsibilities
Serve as the first point of contact for customer inquiries across voice, chat, and email channels.
Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills.
Deliver a professional, empathetic, and consistent experience across all customer interactions.
Handle escalated or complex issues calmly, ensuring clear communication and timely resolution.
Identify opportunities to improve customer satisfaction, retention, and product usage.
Recommend relevant upgrades or complementary solutions based on customer needs and usage, while maintaining a customer first approach.
Participate in consultative conversations aligned to customer goals and outcomes.
Accurately document all customer interactions and actions in the case management system.
Ensure follow ups and case closures are completed within defined service level timelines.
Adhere to quality standards, security requirements, and operational processes.
Strong customer centric mindset with high ownership
Excellent verbal and written communication skills
Ability to simplify technical information for non-technical audiences
Structured problem solving and analytical thinking
Empathy, professionalism, and resilience in high volume environments
Attention to detail and process discipline
English: CEFR B2 or higher (mandatory); C1 preferred
Customer Success, IT service management, or SaaS related certifications are an advantage
Kind Regards,
Sushil Singh
Business Unit Head
Work#: 732-832-7937
Mailto: sushil@synchronycorp.com
Synchrony Systems Inc.
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Customer Support Specialist in Milford at Synchrony Systems, Inc.
- Typical pay
- $42,000–$56,160
For context, most customer service representatives earn between $42,000–$56,160 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite. It was posted yesterday.