We're shipping one of the first enterprise-grade LLM platforms transforming compliance. We've been operating for 2 years, and our platform is trusted by major global institutions. Role Overview: You'll be the single point of clarity for customers, owning their experience end-to-end. You'll handle customer communication, expectation management, and account administration. Responsibilities: Triage all inbound tickets, reproduce issues, and escalate with complete details. Resolve directly where possible and track escalations to closure. Maintain and build knowledge for both internal and customer-facing use. Qualifications: 3+ years of hands-on support in SaaS or AI environments. Experience with enterprise customers and independent operation. Comfortable with ambiguity and building processes from scratch. Haast is an enterprise-grade AI platform transforming compliance into a smooth, intelligent process. We help legal, compliance, and marketing teams achieve up to 80% faster reviews with a 4x productivity boost. Our team is expanding fast, and we value bold ideas and diverse perspectives. #J-18808-Ljbffr
Customer Support Specialist (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $39,780–$61,550
For context, most customer service representatives earn between $39,780–$61,550 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.