Customer Support Representative Specialist (Fully Remote)

• DMI is seeking a Customer Support Representative Specialist to join the team.
• This role is critical to delivering reliable and responsive IT support.

Duties and Responsibilities:

• Provide customer-centered IT support as the first point of contact for all user issues.
• Log, classify, and resolve incidents and service requests, including account changes.
• Proactively monitor incidents nearing SLA thresholds and escalation as needed.

Qualifications:

• In-depth knowledge of IT service desk operations and ticket resolution.
• Strong customer service, communication and analytical skills.
• Must be a U.S. Citizen and eligible for Public Trust clearance.

Working at DMI:

• Culture is shaped by values like Do What's Right, Own the Outcome, and Win Together.
• Benefits include financial wellness tools, healthcare coverage, and development opportunities.

DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. Recognized as a Top Workplace, DMI supports public sector agencies and commercial enterprises globally with a culture shaped by five core values.