If you’re looking for a work-from-home position where communication, organization, and helping people are part of your everyday routine, this opportunity offers a structured environment with room to develop professionally.
You’ll connect with individuals who are expecting your call and are looking for assistance understanding the information available to them. Your role is to listen, answer questions, provide clear explanations, and guide each person through the process from their initial conversation through any necessary follow-up.
What Your Day Will Look Like
You’ll manage a combination of scheduled conversations, member assistance, and routine follow-up responsibilities.
Coordinate and confirm scheduled appointments
Connect with members through phone and virtual meetings
Learn about their questions, needs, and priorities
Present information in a clear and understandable way
Guide members through online forms and required digital steps
Answer questions and provide assistance throughout the process
Document conversations and maintain organized records
Complete follow-ups and ensure outstanding items are addressed
Deliver a friendly and professional experience during every interaction
What We’re Looking For
You don’t need a specific professional background to be considered. Training is provided to help you learn the role, systems, and processes.
We’re looking for individuals who are:
Comfortable communicating and building rapport with others
Strong listeners who can explain information clearly
Dependable and consistent in managing responsibilities
Organized with effective time-management skills
Comfortable with computers and virtual communication platforms
Able to follow established procedures and workflows
Self-motivated and productive while working independently
Open to learning, coaching, and professional development
Previous customer service or other client-facing experience can be helpful, but is not required.
What We Provide
You’ll receive ongoing resources and support designed to help you become confident in the position and continue developing over time.
Work-from-home flexibility
Consistent full-time opportunity
Comprehensive onboarding and training
Continued coaching and mentorship
Weekly compensation
Additional performance-based bonus opportunities
Ongoing learning and professional development
Clear opportunities for increased responsibility
Performance-based advancement opportunities
Supportive and collaborative team environment
If you’re dependable, enjoy working with people, and want a remote opportunity where you can continue developing professionally, apply today to learn more about the position and next steps.
Customer Support Representative Remote in Philadelphia at Spade
- Other openings
- 2
- Hiring in
- 2 locations
- Typical pay
- $37,220–$64,200
Spade currently has 2 other roles open on LocalWork across 2 locations. If this particular role is not the right fit, their other openings may be.
For context, most customer service representatives earn between $37,220–$64,200 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely. It was posted 5 days ago.