Anytime Fitness is one of the largest and most recognized 24/7 fitness franchises in the world. Our mission is to help people live healthier and more active lives by providing a supportive, inclusive, and accessible fitness community. Our members rely on us for guidance, service, and a positive experience from the moment they join.
To support our growing network, we are seeking a dependable and service-driven Customer Support Representative to assist members, prospective members, and club teams through professional remote support.
Position Summary
The Customer Support Representative serves as a primary contact for inquiries related to memberships, billing, club access, account updates, and general support. This role requires strong communication skills, patience, accuracy, and the ability to work efficiently in a remote environment.
You will handle inbound and outbound communication while delivering friendly, helpful service that reflects Anytime Fitness’ values.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information on memberships, billing, club access policies, and account status.
- Assist members with account changes, cancellations, transfers, and membership questions.
- Document all interactions in the support system and follow up as needed.
- Collaborate with individual clubs and internal teams to resolve issues that require additional review.
- Educate members on Anytime Fitness programs, benefits, and club resources.
- Troubleshoot login, app, or membership-related issues.
- Handle escalated or sensitive member concerns with empathy and professionalism.
- Maintain data accuracy and protect member confidentiality at all times.
- Identify recurring issues and provide feedback to improve processes and member experience.
Required Qualifications
- Must currently reside in the United States and be eligible for U.S. employment.
- 1+ year of customer service experience (call center, retail, hospitality, support center, or similar).
- Strong written and verbal communication skills.
- Excellent problem-solving ability and attention to detail.
- Comfortable handling a high volume of calls or messages.
- Ability to work independently in a remote environment with reliable internet.
- Strong organization and time-management skills.
- Positive attitude, patience, and a customer-first mindset.
Preferred Qualifications
- Experience in subscription-based or membership-based customer service.
- Familiarity with CRM systems or ticketing platforms.
- Interest in fitness, health, or wellness.
Benefits
- Fully remote position (U.S. only)
- Competitive hourly pay
- Health, dental, and vision insurance
- Paid Time Off (vacation, sick leave, holidays)
- 401(k) with company match (if applicable)
- Wellness and fitness benefits
- Employee assistance program
- Remote work equipment support
- Opportunities for growth within the company